At Gauri Ecommerce, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help with our return and refund policy.

Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items, such as perishable goods, custom products, and personal care items, may not be eligible for returns. Return Period: You have 7 days from the date you received your item to initiate a return. Return Process: Request a Return: Contact our customer service team at +91 9389418008 to request a return authorization. Prepare Your Package: Include the original receipt or proof of purchase and ensure the item is securely packaged. Shipping the Item: Ship the item to the address provided by our customer service team. You are responsible for the cost of return shipping unless the item was defective or incorrect.

Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Defective or Damaged Items: If you received a defective or damaged item, contact us at +91 9389418008 to arrange an exchange. Exchange Process: Follow the same steps as the return process. Once the defective or damaged item is received and inspected, we will send you a replacement.

Certain items are non-returnable and non-refundable, including: Gift cards Downloadable software products Some health and personal care items Please contact our customer service team if you have questions about whether your item can be returned..